FAQs

COLD-PRESSED

1. What is cold-pressed juice?

Cold-pressed juice refers to juice that uses a hydraulic press to extract juice from fruit and vegetables, as opposed to other methods such as centrifugal or single auger. As opposed to a normal “centrifugal” juicer which takes a whole fruit or vegetable and squeezes out the juice, a hydraulic press actually grinds the produce wholly into a fine pulp, after which it applies thousands of pounds of pressure to this pulp, extracting every ounce of juice that the fruit or vegetable can possibly yield. The results are nutritious, smooth-tasting juices. The gentle pressing action allows for little to no air to be introduced into the juice.

2. What is the difference between cold-pressed, homemade and packaged juices?

Existing packaged juices in the market contain preservatives, chemicals, growth hormones, stabilizers and are full of added sugar. While our juices are made of 100% raw fruits and vegetables, packaged juices in the market typically contain only 8-10% fruit or vegetables.

LAJUGOS juices are not pasteurized at high temperatures and contain no chemicals, preservatives, artificial colours or added sugar. In addition, household juicers or blenders involve a high-speed rotating blade or strainer, which create heat and cause oxidation, destroying vital nutrients in the juice.

As no heat or air is thrust through the juice during the cold-pressing process, it retains far more nutrition and living enzymes are kept intact. This allows you to absorb the maximum nutrients, vitamins and minerals possible from the raw produce.

PROCESS

1. How do you source and then clean the fruits and vegetables?

We only choose the freshest and best quality ingredients to produce our juices. Thus, we only purchase the ingredients from Jaya Grocer supermarket after you confirmed your order. We take care of the washing, peeling, chopping and shredding of the fruits and vegetables before the cold-press process begins. To ensure the ingredients are free from pesticide, we use alkaline water (with PH 11.0) to wash the ingredients.

2. Who prepares all these juices?

3. Where is your production facility?

Our juices are produced in founder’s home.

4. What type of juicer do you use to make your juice?

We use an industrial grade cold press juicer to make each and every one of our delicious juices!

5. Do you pasteurize your juice? 

No! When juice is pasteurized it is heated to a high temperature for a short period destroying the vital nutrients and enzymes of the raw juice. We keep our juice 100% natural so that you get 100% of the nutritional benefits.

6. Is the juice diluted with water?

Absolutely not! Our juice is made from 100% fresh fruits and vegetables.

7. Are there any sweeteners or additives in the juices?

No way! Our delicious juice is created with only raw fruits and vegetables, benefiting from their natural flavours and sugars.

DELIVERY

1. What is your delivery policy? 

Please refer to http://lajugos.com/delivery/.

PRODUCT

1. How many calories are in your juice?

Calories aren’t bad for you – they are just a measure of energy! Drinking the juice is for healthy body, not as weight reduction diet.

2. How should I store the juices / nut milks?

It must be kept refrigerated when it is not being consumed. Store them in the coldest part of your refrigerator, between 0 and 4 degrees if possible. Kindly adjust your refrigerator temperature as per the weather as and when needed.

3. I find my juice as divided into the lower sediment part and the upper clear fluid juice?

We use a variety of ingredients in all our juices, some produce clear juice (such as apple and lemon) and some produce soluble fibre as a by-product, for example spinach and kale. Therefore sometimes the heavier sediments tend to settle at the bottom portion of the bottle (due to our earth gravity). There’s no need to worry, just shake and take.

4. The color of my juice looks different today. What is the reason?

As the ingredients are completely natural, the colours of raw fruit and vegetables vary with each changing season. For example, pomegranates are much lighter in the summer than in the winter months.

5. Will you be launching new flavors and products?

We are working hard to develop new flavors for you to enjoy. Get in touch with us via our Facebook or Instagram – we’d love to hear your ideas!

6. How should I consume these juices?

The juice can be consumed at any time of day although early in the morning or mid-afternoon is a great way to enjoy them.

7. How long will my juices / nuts milk last in the fridge?

It is recommended to consume your juices within 48-72 hours after you received it, for you to enjoy the freshness of the juices. For nuts milk, best consumed within 120 hours.

8. Can I use your juices for a “detox” or “cleanse”? 

We recommend our juices as part of balanced diet as opposed to a specific juicing cleanse. So although the juices are no different to any of the juice detox programs on offer we are hesitant in recommending a certain amount of juice per day. We believe in eating healthily but everyone’s health and fitness journey is a personal one.

Our bodies are busy detoxing all day every day, and so a balanced diet avoiding processed foods, caffeine, alcohol, white carbs but with plenty of fresh vegetables and fruit would be ideal. Our juices are convenient as a healthy snack alternative and to ensure you’re getting further nutrients and vitamins. Do make sure you drink plenty of water too.

AVAILABILITY

1. Apart from online purchase with delivery, where else can we purchase LAJUGOS juices?

Our valued customers only can purchase the juices online at www.lajugos.com and can’t find it at any retail outlets.

PACKAGING

1. Do you recycle?

We believe recycling is imperative to protecting the welfare of the environment. That’s why our juice bottles are made from glass. Please reuse your bottle for other purposes or dispose of them in your recycling.

2. Can I purchase a larger bottle size?

At the moment our juices are only available in 300ml bottles.

3. Can I return the bottles to you for recycling?

Due to hygiene purpose, we don’t accept any return of the bottle.

PAYMENT

1. How do I pay for my juices when buying at your website?

We accept the following payment option:

(a) Visa and MasterCard (powered by Axaipay)

(b) FPX (powered by Axaipay)

(c) MCash eWallet (powered by Axaipay)

(d) TNG eWallet

2. Do you offer cash on delivery?

No.

3. What is your refund policy?

Generally, all purchases are not refundable, unless order cancellation is accepted. Please refer to our cancellation policy at http://lajugos.com/cancellation-return/. In the unfortunate event that there is an issue with your order, please get in touch with us at sales@lajugos.com.

4. When do I need to make payment?

All payments need to be received in advance so we can process your order.